MantisBT - HomeParty Rep 2.0
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0000125HomeParty Rep 2.0[All Projects] Front End/Orderspublic2017-11-02 15:592017-11-03 20:29
Assigned Toadministrator 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Page Address
Your Name / Site PathBrenda
Summary0000125: Double payment on Web orders through the HPR2 Site
DescriptionExample provided - order was placed and order #102211 - no order in the HPR system, yet psigate is assigned at 5:17pm. #102212 - order in HPR system and psigate is processed. Email with copies.
Steps To ReproduceEvery web order we receive this week has done this.
TagsNo tags attached.
Attached Filespng erroron checkout.png (123,284) 2017-11-03 12:58

2017-11-02 20:11   
Customer backed out/closed their browser while payment was processing. There is nothing we can do about this.
2017-11-03 09:56   
There has to be something we can do for this. Can you put a warning message - DO NOT BACK OUT, otherwise we will be doing this forever.
2017-11-03 12:58   
I went it to an HPR's site , set up my profile as a customer, and placed an order using Stephens credit card. I received a big long error message which I have saved. Before I got out of the error screen I went into Psigate and sure enough the payment was captured in psigate at 12:46pm.

There has to be something more to it.
2017-11-03 20:29   

Issue History
2017-11-02 15:59repsNew Issue
2017-11-02 15:59repsStatusnew => assigned
2017-11-02 15:59repsAssigned To => administrator
2017-11-02 20:11administratorStatusassigned => resolved
2017-11-02 20:11administratorResolutionopen => not fixable
2017-11-02 20:11administratorNote Added: 0000177
2017-11-03 09:56repsStatusresolved => feedback
2017-11-03 09:56repsResolutionnot fixable => reopened
2017-11-03 09:56repsNote Added: 0000178
2017-11-03 12:58repsFile Added: erroron checkout.png
2017-11-03 12:58repsNote Added: 0000179
2017-11-03 20:29administratorStatusfeedback => resolved
2017-11-03 20:29administratorResolutionreopened => fixed
2017-11-03 20:29administratorNote Added: 0000180