| View Issue Details [ Jump to Notes ] | [ Issue History ] [ Print ] | ||||||||
| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
|---|---|---|---|---|---|---|---|---|---|
| 0000125 | HomeParty Rep 2.0 | [All Projects] Front End/Orders | public | 2017-11-02 15:59 | 2017-11-03 20:29 | ||||
| Reporter | reps | ||||||||
| Assigned To | administrator | ||||||||
| Priority | high | Severity | major | Reproducibility | sometimes | ||||
| Status | resolved | Resolution | fixed | ||||||
| Product Version | |||||||||
| Target Version | Fixed in Version | ||||||||
| Summary | 0000125: Double payment on Web orders through the HPR2 Site | ||||||||
| Description | Example provided - order was placed and order #102211 - no order in the HPR system, yet psigate is assigned at 5:17pm. #102212 - order in HPR system and psigate is processed. Email with copies. | ||||||||
| Steps To Reproduce | Every web order we receive this week has done this. | ||||||||
| Tags | No tags attached. | ||||||||
| Attach Tags | (Separate by ",") | ||||||||
| Page Address | |||||||||
| Your Name / Site Path | Brenda | ||||||||
| Attached Files |
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| Notes |
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administrator (administrator) 2017-11-02 20:11 |
Customer backed out/closed their browser while payment was processing. There is nothing we can do about this. |
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reps (reporter) 2017-11-03 09:56 |
There has to be something we can do for this. Can you put a warning message - DO NOT BACK OUT, otherwise we will be doing this forever. |
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reps (reporter) 2017-11-03 12:58 |
I went it to an HPR's site , set up my profile as a customer, and placed an order using Stephens credit card. I received a big long error message which I have saved. Before I got out of the error screen I went into Psigate and sure enough the payment was captured in psigate at 12:46pm. There has to be something more to it. |
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administrator (administrator) 2017-11-03 20:29 |
Fixed |
| Notes |
| Issue History |
|||
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2017-11-02 15:59 | reps | New Issue | |
| 2017-11-02 15:59 | reps | Status | new => assigned |
| 2017-11-02 15:59 | reps | Assigned To | => administrator |
| 2017-11-02 20:11 | administrator | Status | assigned => resolved |
| 2017-11-02 20:11 | administrator | Resolution | open => not fixable |
| 2017-11-02 20:11 | administrator | Note Added: 0000177 | |
| 2017-11-03 09:56 | reps | Status | resolved => feedback |
| 2017-11-03 09:56 | reps | Resolution | not fixable => reopened |
| 2017-11-03 09:56 | reps | Note Added: 0000178 | |
| 2017-11-03 12:58 | reps | File Added: erroron checkout.png | |
| 2017-11-03 12:58 | reps | Note Added: 0000179 | |
| 2017-11-03 20:29 | administrator | Status | feedback => resolved |
| 2017-11-03 20:29 | administrator | Resolution | reopened => fixed |
| 2017-11-03 20:29 | administrator | Note Added: 0000180 | |
| Issue History |